By D. Bruce Johnston, President and CEO, DBJ Associates

Commerce on the Internet continues to skyrocket.

Chad Levitt, author of the “New Sales Economy Blog,” recently wrote a post, “Sales Reps, Are You Ready for the Digital Universe?,” based on information he gleaned from a recently released IDC report on predictions for the year 2020.

Here are some of the major findings from the IDC report:

  • Between now and 2020, the amount of digital information created and replicated in the world will grow to an almost inconceivable 35 trillion gigabytes as all major forms of media – voice, TV, radio, print – will complete the journey from analog to digital.
  • Last year despite the global recession, the Digital Universe, set a record. It grew by 62% to nearly 800,000 petabytes. A petabytes is a million gigabytes. Picture a stack of DVDs reaching from the earth to the moon and back.
  • This explosive growth means that by 2020, our Digital Universe will be 44 times as big as it was in 2009. Our stack of DVD’s would now reach halfway to Mars.
  • Most of the digital universe begins with an action by a consumer – an email typed on a laptop, a digital photo taken at a wedding, a movie downloaded from Netflix. In fact more than 70% of the Digital Universe this year will be generated by users – individuals at home, work, and on the go.
  • The social media invasion has just begun. IDC estimates that by 2020, business transactions on the internet, B2B and B2C, will reach 450 billion a day.

While Chad asks, “How do sales reps rise to the top when the waves of information keep crashing on their heads,” I ask,  “How can advisors, money managers and distributors prepare themselves?”

Say it with content

Everyone needs a clearly articulated story that represents a big idea for what a firm represents. “Begin to create content so that you can get found in search engines, social search, and the blogosphere,” Chad wrote. “Do not get lost in the tsunami of digital information.”  I’ve noticed that most firms already have content, but have been slow to package it for different applications.  For instance, those comments from the Chief Investment Officer on the corporate website can be refreshed for corporate blogs, Twitter and Facebook.  The Holy Grail here is a firm’s key word recognition on Google page 1. Consistency, timeliness and relevance are all critical to  claiming one’s “social media turf.”

Thought leadership spoken here

Chad added, “Learn a thing or two about search engine optimization (SEO)…  to be a search engine and opportunity magnet.”  I’ve observed and mentioned before, SEO is the outgrowth of taking a strong thought leadership position.  For example,  Charles “Chuck” Steege, CFP® of SFG Wealth Planning Services, recently authored a white paper which discussed the merits of performance shares.  He quickly dominated Google page 1 rankings for keywords “performance shares executive compensation.” Individuals are hungry for such specialized  content and will engage with firms  that carve out their niche with keywords associated with their subject matter expertise.

Work the net

Chad pointed out the importance of daily digital networking. An interesting article about a company is a reason to reach out to that company’s CEO and other employees on Linkedin. Social networks beget digital conversations that can turn into a real relationship over time. Relationships turn into deals. Social Media Examiner recently pointed out that a significant 85% of all marketers indicated that their social media efforts have generated exposure for their businesses.  Improved traffic to their sites was the second major benefit, followed by building new partnerships.

Branding is a two-way street

The amount of content being created every day, Chad noted, is almost incomprehensible. The personal branders that are striving to solidify their personal brands now, will be the staples of their niche tomorrow. Asset management and wealth management firms that continue to sit on the sidelines are missing an important opportunity to win new customers now. We are discovering that major rebrands are not necessary.  Rather advisors and money managers are finding out they are able to evolve and grow their network with a “brand refresh”,  a more cost effective and efficient way to capitalize on the opportunity.

Find out more about the latest developments in social media for the highly regulated financial services industry on June 2, 2010. Sign up: brighttalk.com/webcast/20874 to join me and panelists from American Century, Fidelity and Socialware as we discuss:  “Social Media: Can Advisors Afford to Miss It?”

Click on Chad Levitt to access his full blog.

 

By D. Bruce Johnston, President, DBJ Associates

Last week I sat on a social media panel at the “Innovation and Growth In A Post Economic Crisis Era” Conference sponsored by Spectrem Group and Financial Advisor Magazine.  Other panelists were Daniel Bernstein, JD Director of Professional Services, Market Counsel and Dr. Christopher W. Young Jr, Ph.D, Global Director – Strategy and Solutions Wealth Management for Dow Jones.

Dan did an excellent job discussing FINRA Regulatory Notice 10-06, , FINRA’s Guidance on Blogs and Social Networking Web Sites. (View Full Notice). He pointed out, Regulatory Rule 10-06 makes it clear that any online communication, this includes social networks such as Twitter, LinkedIn and Facebook, are viewed by FINRA as the same as an in-person meeting or written communication to a client.

In the world prior to social networks, this information needed to be filed, reviewed and approved by a FINRA representative prior to its use.  Now, should an advisor choose to utilize one of the many financial services social media tools this information carries with it the additional requirement of being archived, supervised and made discoverable.

What’s apparent, financial service social media practioners we will have to get comfortable wrapping familiar terms around new concepts.  For instance, when you think of public appearances think beyond client seminars and client appreciation events and include Tweets, discussions on Facebook and the back and forth banter that occurs on the LinkedIn Q&A section.

Public appearances, sales literature, correspondence and advertisements still maintain their prominence but look for social networking content to be grouped into static, interactive and action classifications for ease of treating this content.

Chris informed the audience that social media growth has taken off quicker than any other media or technology innovation – surpassing the Internet adoption rates, computer rates and cell phone.  We’ve all heard the phenomenal growth story of social media and the staggering follower numbers.   The Wall Street Journal takes real notice when they see 400 million Facebook followers and only 2.2 million WSJ subscribers – a consistently diminishing number.

In his view social media applications will be the tool which provides continuous and real time communication between advisor and clients.  While social media has provided the individual with the voice to be heard, that voice could be that of the advisor, as individual service provider.  Any tool that allows advisors understand their clients likes and dislikes, coupled with aggregated feedback from their entire customer base can and will substantially improve service levels thus enhancing client loyalty and increased AUM, according to Chris.

As a social media practioner I was asked to discuss the results of a few of our case studies at DBJ Associates and Advisolocity.  After comparing the cost of these campaigns against their positive results,  I believe now more than ever that social media will be an extremely cost efficient,  effective and easily measured way for advisors and distributors to reach a very large audience.

The biggest hurdle to higher adoption rates of financial services social media marketing may lie in finding an archiving solution.  This was the number one question wanted answered by conference participants.  At conference time there may have been 4-5 solution providers all providing some degree of confidence and comfort to compliance officers dealing with the issue.

For those of you following this issue you may have noticed earlier this week that Smarsh, the managed service leader in secure and reliable email archiving and compliance solutions, today announced a partnership with Socialware, a leader in helping companies manage, embrace and leverage public social networks. The partnership brings together the companies’ innovative technologies to offer a unique solution for messaging and social media governance and compliance. The 360-degree offering will integrate Socialware’s policy enforcement, capture, moderation and analytics capabilities for third-party networking sites including Facebook, LinkedIn and Twitter, with the sophisticated message archiving and compliance platform from Smarsh.

We have had several conference calls with Smarsh executives to learn more about this new archiving capability and as I learn more I will keep you all posted.

By D. Bruce Johnston, President, DBJ Associates

Much has been discussed in the industry around Financial Advisor’s use of social media. Should they use it? Is it valuable? What are the risks? What are the compliance issues? Can we afford to wait?

Similar questions are being asked by the major asset management companies and distributors.  Firms such as Putnam have aggressively moved onto Twitter. TIAA–Cref, Fidelity, Franklin Templeton, American Century, Raymond James, USAA, Russell Investments, Virtus and Pimco are also on Twitter.  Now Northern Trust has entered the arena with Vanguard possibly next. What issues did they struggle with and more will be discussed.

Please join me June 2nd at 2pm EDT as I participate in an interactive round table panel with other industry experts from Fidelity, American Century Investments and Socialware.  We will be discussing how advisors are using social media to communicate with clients and peers and you will able to tune in online from the convenience of your desk.  We will also be discussing how firms are utilizing social media to keep advisors and shareholders informed.  The free webcast will be streaming live online and you can sign-up, watch the presentation and submit questions through the BrightTALK website.  If you can’t attend live you can also tune in to the recorded version anytime afterward on-demand.

To make sure your question gets answered we welcome your questions prior to the webinar.   If you would like to submit a question prior to the webinar please do so in the comment section below or at our Twitter sites: http://twitter.com/DBJAssociates or http://twitter.com/Advisolocity.

You can sign up for the webinar here: http://www.brighttalk.com/webcast/20874

We look forward to having you join us on June 2nd at 2pm EDT.

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